Customer questions on autopilot

Answer the common questions fast, any time of day.

1. Collect your top questions

   Pull them from your inbox, phone notes and reviews. Hours, pricing process, service area and booking come up most.

2. Write one approved answer each

   Keep answers short and accurate. This list is the only source the AI should use.

3. Pick where answers go out

   Start with one channel, like a website chat, email auto-reply or missed-call text back.

4. Set a hand-off rule

   Anything outside the list goes to a person, with the customer's details captured.

5. Review weekly

   Read a sample of answers each week and update the list when something changes.

Good to know
Never let an assistant promise prices, dates or refunds that a person has not approved.

Want help putting this in place with your team? Book a free call.